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Terms and Conditions

Acceptance of Agreement

You are provided with access to this Website in accordance with these Conditions, and any orders placed in the future by you must be placed strictly in accordance with these conditions. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you should not use or access this Website. You agree to the terms and conditions outlined in these Terms and Conditions of use Agreement (“Agreement”) with respect to our site (The Site). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

Definitions

HOME HOME: Furniture and Furnishings will be referred to as HOME HOME. “Product Description” refers to the terms and conditions which each individual product may be subject to. “Bed” will be used to describe a bed frame only and does not include a mattress etc. unless otherwise stated.

Description of Products

We will endeavour to ensure that all product descriptions, prices, delivery times and any additional details are correct at the time when they were published. All images are for illustration purposes only. All products sold will be subject to these descriptions.

Purchase of Products

To place an order online, add your product to the cart, click checkout, add any required information, choose your payment option and click on the Place order button. We will then email you to acknowledge your order. Confirmation of your order and acceptance of contract completion between yourself and HOME HOME will be made once we have called or emailed you to advise of a delivery date, and once your item has been despatched, unless you have cancelled your order, or we have not been able to accept your order. This may occur if we are not able to provide the ordered item for any reason including stock unavailability, if we are not able to obtain authorisation of your chosen payment method not, if you do not meet acceptable criteria under our terms and conditions, or if the is any product description or pricing errors.

Payment

“All prices are given in British Pounds (£) Sterling, including VAT (where applicable), and were accurate at the moment the data was entered into the system. Any of the methods listed in the website’s payment section may be used to make a payment, and your account will be charged and cleared as soon as your purchase is placed. Prior to delivery, all purchases must be paid in full. You attest to the ownership of the credit or debit card being used. The card issuer must validate and authorise each and every credit/debit cardholder. We won’t be responsible for any delays or lack of delivery if the company that issued your payment card declines to or does not, for whatever reason, authorise payment to us.”

Error in pricing

If for any reason it is discovered that the purchased price for any item is not correct, we hold the right to correct the pricing. We will endeavour to contact you as soon as possible, with the option to cancel your order for a full refund, or to amend your order and confirm it at the correct pricing. If we cannot get in contact with you, we hold the right to treat your order as cancelled and provide a refund as soon as possible.

Order Amendments

If any change of your order or circumstances need to be made after ordering or before delivery, please use our chat function, email us at hello@wearehomehome.com or call us on 0330 122 2918. Unfortunately, we are unable to amend or change any order to a made to order or bespoke product once production has started, and you will not be entitled to a refund if you have decided to change your mind.

Delivery

We aim to have most order delivered within 2 weeks of purchasing, however, some items can be delivered in a matter of days, dependent on stock availability and delivery slots.

 

Dependent on stock, some products can take up to 3 weeks to deliver. Any made to order or bespoke product will have its own time frame as it must be manufactured prior to delivery. This is subject to stock levels, delivery availability and unforeseen circumstances outside our control, which we cannot be held liable for in the event that your delivery cannot be made in this time frame, due to situations out of our hands. Once an order has been processed, and you have received confirmation of your order, a member of our team will contact you with an approximate delivery time and also to check your own circumstances and what delivery schedule works best for you. When ordering your items, you are responsible for ensuring any items will fit in your property and that access is available to all rooms and your property is possible and for advising HOME HOME if there will be any issues delivering the items to your property during the online checkout process or alternatively by emailing hello@wearehomehome.com providing your order number and billing address. HOME HOME are not responsible for any additional costs required to fit the item into your home, which includes, but is not limited to; removing windows and doors. HOME HOME only maintain responsibility of delivering your furniture to the front door. If for any reasons any item cannot be delivered due to a missed appointment or lack of access, ownership of the item will remain with the customer and any additional attempts at delivery will incur a delivery charge. If you need to change the delivery address of your order, please email hello@wearehomehome.com, use are chat function or call the provided phone. Note: This change will only be considered to have been completed upon confirmation from HOME HOME. HOME HOME must be advised of any change or cancellation of a delivery and given at least 24 hours notice. An approximate delivery time will be provided on the day of delivery. This will be approximate and may be affected by circumstances outside our control. While we are only responsible for delivery to the front door, will gladly bring your items to a specific room, provided it will fit, however this is at the discretion of the customer and HOME HOME cannot accept any liability for any damages which may occur as a result. We only deliver for free to Northern Ireland.

To Great Britain and Ireland customers, a courier may be used and delivery will be chargeable. Items may only be delivered to your doorstep or to room of choice at the discretion of the courier. A time slot will be agreed with yourself and the courier. If you are not in or not able to take delivery of your item when the courier arrives, you may be liable to pay any additional charge set our by the courier to redelivery your item, or for any additional waiting and non productive time incurred.

How do I return a product after delivery?

We make it our goal to delight our customers by sourcing and selling only quality products to help you create a home for every moment. We also know that life sometimes has other plans and for one reason or another, circumstances can change, and you may need to exchange or return an item that you’ve bought. That’s why we aim to make it as simple as possible in the unlikely event that you need to send something back to us, whatever the reason. If you are within our 14 Cooling off period and decide, just head over to our returns section of our website, or send an email with your name and order number to: hello@wearehomehome.com Once this has been approved, you can choose to send this via courier at your own cost, or if required we can arrange this for you. Otherwise, you can arrange to return this item yourself at a specified time to one of our collection points. A full refund will then be processed and issued viz the original payment method used, less any costs to return and repackage and restock the item. Please make sure that you can provide proof of payment, and that the product is in the original, non-used condition as when it was received with its original packaging. Any unsealed mattresses cannot be returned if taken out of the package or used due to hygiene reasons. Any made to order/bespoke product cannot be returned or cancelled once the production has started. We cannot accept multiple returns per order as a means to test a product. If there are any issues regarding returns, please contact a member of our customer service team via the chat box to the bottom right, or, by emailing: hello@wearehomehome.com

Assembly/Installation

Assembly is referred to as “installation”. Assembly can be provided free of charge for all products. This service is provided at zero cost, and if you do not wish HOME HOME to assemble any products ordered, no refund, credit note and balance of any kind will applicable or payable. “Assembly” or installation will not be provided for any electrical products, with the possible exception of lamps and basic light fittings. It is advised that in the unlikely event where this is required, if necessary, a professional electrician should complete these works. HOME HOME will not be liable for any such costs incurred.

For Great Britain and Republic of Ireland customers, a courier may be used to delivery your products. Free assembly will not be available to these regions.

Cooling-off period

For all online and telephone orders, a 14 day cooling off period is applicable. This cooling off period begins once your order is completed, and ends 14 days after you have received delivery of your order. In the case of any online products, gift card codes or services, the 14 days will commence immediately upon completion and receipt of the order. If you would like to cancel your online order, please contact us anytime during the cooling off period. This can be done without giving any reason or incurring any charges (With the exception of any charges incurred in returning any items).

What if my item is damaged or faulty?

While we will make sure and take every care that your new loved furniture will arrive in perfect condition, in the unlikely event that any damage does occur, we will make it our priority to cause as little inconvenience to you as possible. Upon delivery, please inspect and document your new piece of furniture, and if any damage is present, please report this to your delivery driver immediately, and also to our customer care team at hello@wearehomehome.com who will then contact you to progress this as a matter of urgency, which may involve arranging a visit to inspect, instructing your further in documenting the damage, organising a repair, replacement, extra parts or a refund. You have the right to reject goods for up to 30 days after you have received your items which are of unsatisfactory quality, not as described or unfit for purpose. You will be entitled to a full refund providing any damage or faults did not occur after your received the item(s).

Warranty

All orders will be warranted for 1 year from the date they were received, to be free of any material defects or workmanship in the course of normal everyday usage. If there is an issue with any of your items, please email: hello@wearehomehome.com 

Privacy Policy

Apart from processing order details as part of order fulfilment, HOME HOME does not reveal purchasers’ information to third parties. In this scenario, the third party will keep all of the information private from other third parties. On the site, cookies are used to keep track of the items in your shopping basket, to save delivery addresses when using the address book, and to store your information when you use the Favourite option. They are utilised as a part of that procedure even after you have logged on.You can disable cookies inside your browser at anytime.

 

All orders will be warranted for 1 year from the date they were received, to be free of any material defects or workmanship in the course of normal everyday usage. If there is an issue with any of your items, please email: hello@wearehomehome.com 

Data Protection

We do not store any payment card information and no unauthorised persons will ever have access to them. Date will be used only to process and deliver your order.

Price Match

Our price match is limited by the following terms:

  • Prices must be fair and reasonable and legitimate, from a reputable retailer.
  • No loss will be incurred by HOME HOME, otherwise the offer will be void.
  • The selling price must be approved by the supplier (where applicable).
  • The selling price of the product on sale must reflect a brand new, undamaged product, and must not be a showroom model, second hand or a return etc.
  • This offer is not available to any competitors, or to other trade suppliers or retailers. This is an offer open to the public only.
  • Must be identifiable as the exact same product, not a similar product, or copy of a different quality.
  • The price we offer must only be less than the confirmed legitimate price offered elsewhere. There is no minimum amount which the cost must differ by.
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