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Delivery Information

Delivery

Free Evening and Weekend delivery to Northern Ireland

So you don’t have to book off work.

We aim to have most orders delivered within 2 weeks of purchasing or less, however, some items can be delivered in a matter of days, dependent on stock availability and delivery slots.

Once an order has been processed, and you have received confirmation of your order, a member of our team will contact you with an approximate delivery time and also to check your own circumstances and what delivery schedule works best for you.

When ordering your items, you are responsible for ensuring any items will fit in your property and that access is available to all rooms and your property is possible and for advising HOME HOME if there will be any issues delivering the items to your property during the online checkout process or alternatively by emailing hello@wearehomehome.com providing your order number and billing address.

Dependent on stock, some products can take up to 3 weeks to deliver. All made to order or bespoke products will have their own time frame and must be manufactured prior to delivery. This is subject to stock levels, delivery availability and unforeseen circumstances, which we cannot be held liable for in the event that your delivery cannot be made in this time frame, due to situations outside our control.

For Great Britain and Republic of Ireland customers, a courier may be used to delivery your products. In such circumstances, you will be provided with a tracking number and the courier will advise on your delivery schedule. You will be responsible for receiving your delivery within the given time slot, or advising the courier of alternative arrangements.

Delivery to Mainland Great Britain will be free for all orders of £499 or above, otherwise a delivery charge of £79 will be applicable.

HOME HOME are not responsible for any additional costs required to fit any items into your home, which includes, but is not limited to; removing windows and doors. HOME HOME only maintain responsibility of delivering your furniture to the front door (Although we will endeavour to bring this to your room of choice). 

If for any reasons any item cannot be delivered due to a missed appointment or lack of access, ownership of the item will remain with the customer and any additional attempts at delivery will incur a delivery charge. If you need to change the delivery address of your order, please email hello@wearehomehome.com, use are chat function or call the provided phone. Note: This change will only be considered to have been completed upon confirmation from HOME HOME.

HOME HOME must be advised of any change or cancellation of a delivery and given at least 24 hours notice. An approximate delivery time will be provided on the day of delivery. This will be approximate and may be affected by circumstances outside our control.

While we are only responsible for delivery to the front door, will gladly bring your items to a specific room, provided it will fit, however this is at the discretion of the customer and HOME HOME cannot accept any liability for any damages which may occur as a result. We only deliver for free to Northern Ireland.

To Great Britain and Ireland customers, a courier may be used and delivery will be chargeable. Items may only be delivered to your doorstep or to room of choice at the discretion of the courier. A time slot will be agreed with yourself and the courier. If you are not in or not able to take delivery of your item when the courier arrives, you may be liable to pay any additional charge set our by the courier to redelivery your item, or for any additional waiting and non productive time incurred.

How do I return a product after delivery?

We make it our goal to delight our customers by sourcing and selling only quality products to help you create a home for every moment. We also know that life sometimes has other plans and for one reason or another, circumstances can change, and you may need to exchange or return an item that you’ve bought. 

That’s why we aim to make it as simple as possible in the unlikely event that you need to send something back to us, whatever the reason. If you are within our 14 Cooling off period and decide, just head over to our returns section of our website, or send an email with your name and order number to: hello@wearehomehome.com

Once this has been approved, you can choose to send this via courier at your own cost, or if required we can arrange this for you. Otherwise, you can arrange to return this item yourself at a specified time to one of our collection points. 

A full refund will then be processed and issued via the original payment method used, less any costs to return and repackage and restock the item. Please make sure that you can provide proof of payment, and that the product is in the original, non-used condition as when it was received with its original packaging.

Any unsealed mattresses cannot be returned if taken out of the package or used due to hygiene reasons. Any made to order/bespoke product cannot be returned or cancelled once the production has started.

We cannot accept multiple returns per order as a means to test a product. If there are any issues regarding returns, please contact a member of our customer service team via the chat box to the bottom right, or, by emailing: hello@wearehomehome.com

Assembly/Installation

Assembly is referred to as “installation”. Assembly can be provided free of charge for all products (Northern Ireland Only). This service is provided at zero cost, and if you do not wish HOME HOME to assemble any products ordered, no refund, credit note and balance of any kind will applicable or payable.

 “Assembly” or installation will not be provided for any electrical products, with the possible exception of lamps and basic light fittings. It is advised that in the unlikely event where this is required, if necessary, a professional electrician should complete these works. HOME HOME will not be liable for any such costs incurred.

For Great Britain and Republic of Ireland customers, a courier may be used to delivery your products. Free assembly will not be available to these regions.

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